How we handle your messages.

Information you send

When you submit a quote form, we store your name, contact details, delivery ZIP, selected product, request type, quantity, timing, additions, delivery site details, optional site photos and project notes. This appears in Custom Containers’ owner-only admin inbox.

Live chat

Once connected, the live chat is provided by Tawk.to. Messages you send through that widget are handled by Tawk.to and our team through its dashboard. Earlier messages from the previous site chat remain available privately to the site owner. Do not send payment or sensitive personal information in chat.

How it is used

We use these details and photos to contact you, check product availability, and plan pricing and delivery. The form does not collect payment information. If you choose WhatsApp, SMS or a phone call, your communication also uses that service.

Tracking link

Your confirmation page includes a private link showing the request stage and any update our team chooses to share. Anyone with that link can view those limited details. The link does not display your name, contact information or site photos.

Access and requests

The public website does not display your enquiry or site photos. To ask about or request removal of a submitted enquiry or chat, call or text +1 (812) 808-8038. Please include your request reference when available.

Map and hosting

The depot map loads tiles from OpenStreetMap. The site’s hosting provider processes normal technical requests needed to serve the website.